Frequently Asked Questions

1. Who to contact for any swimming lesson enquiry or make up lessons? 

  

Please contact via sms to our Admin Manager (Richmond - 97250568) for any make up or any other matters. 

 

2. Will there be awards certification for the student? 

  

There will be swimming test or assessment conducted at least twice a year for those students who are ready. Awards certificate will be issued to students who passed the test. The swimming test is optional to students.  

 

3. Is there a deposit required for newly registered student? 

  

For newly registered or re-registered student, one month refundable deposit is required. The refundable deposit will be used to offset the last 4 lessons fee. Student has to inform the Admin Manager at least one month in advance if they decided to quit. There will be strictly no cash refund.  

 

4. What should I bring to my swimming lesson on the first day? 

 

The basic equipment needed when you arrive for your first lesson will be swim costume, goggles, swim cap and a kicking board. You may purchase these swimming items from us at a cheaper rate compared to the retail price outside. 

 

5. Will there be swimming lessons during school exam periods or vacation? 

 

The swimming lesson is only 1 hour per week and students are encourage not to stop to long as it may affect the learning progress and preparation of the swimming Test. On the other hand, Singapore Swim School will arrange make up for you if you decided not to come and inform us at least one day in advance.  

 

6. Are there swimming lesson on the Fifth week of the month?  

  

Swimming lessons are only conducted in the 1st four weeks of the month. Usually there will be no lesson on the fifth week (E.g. 29th, 30th and 31st of the month) unless informed by the swim school.  

 

7. Will there be swimming lessons conducted on raining day? 

During bad weather like heavy rain, thunder or lightning, bad weather program will be carried out on dry land under the shelter. Water safety knowledge, stretching exercises and basic lifesaving skills will be taught to students. These knowledge and skills are parts of the Swimsafer Exam Syllabus and will be tested during the swimming tests. 

 

  

8. Are makeup available when student unable to attend the lesson due to any reason or MC?  

  

Singapore Swim School will try it’s best to arrange a makeup class if student has informed us at least one day in advance. The makeup class timeslot may be conducted by a different Swimming coach or arranged during School Holiday when most classes are available. Medical certificate is required for replacement class if the student is not feeling well. There will be strictly no refund or deduction of swimming lessons fee. 

 

 

9.  Are there any swimming lesson during Public Holidays?  

  

There will be no swimming lessons during Public holidays and any of the days listed below. It will be counted as one lesson and no makeup is available.  

  

 - All Singapore Public Holidays 

 - Christmas Eve
  - New Year Eve
  - Chinese New Year Eve
  - Chinese New Year day 1 up to the 5th day of lunar calendar   

 

10. Are your swimming instructor certified? 

  

All of our swimming instructors are either certified under Singapore Sports Council or Singapore Swimming Teacher's Association. Singapore Swim Schools' swimming coaches are also equipped with First Aid and CPR certification. The safeties of our students are of utmost importance to us.  

  

   

11. What is the maximum number of students in a group lesson?  

  

Each level of classes has its own limit so we can better work with students. The Beginner Group classes are limited to between 8 and 10 students 

  

  

12. How long does the whole swimming course take?  

  

Usually, it takes 2 to 3 Years for a 7 years old kid to achieve Singapore Swim School Gold Awards. The learning process varies from one student to the next. Those with natural abilities may learn more quickly than others. While those who fear the water may take longer.  

  

13. Where to get detail information and update? 

  

Visit our website at www.singaporeswimschool.com or Facebook at www.facebook.com/SingaporeSwimSchool 

 

 

14. When and how to make payment for the monthly swimming lessons fee?

  

Student has to pay the monthly swimming lessons fee on the 1st week of the month before lesson start. Singapore Swim School encourages students to pay via the following methods: 

 

 

1.    ATM transfer Sms to our Admin Manager with the picture of transaction slip upon transferred. 

 

2.  IBanking  – Internet, Standing Instruction or Giro transfer to “Singapore Swim School” bank account. Indicates your contact number, time slot and student name on the reference field column. Sms to our Admin Manager upon transferred. 

 

3.  Cheque – Submit to Admin Manager on the 1st week of the month. Indicate “Singapore Swim School” and write the time slot and name of student on the reverse side of cheque. 

 

4.  Cash  – Pay to Admin Manager on the 1st week of the month. 

 

  

 

Please note that there will be an Admin fee of $5 late payment surcharge imposed after 21st day of the month. 

 

Cheque or Internet Transfer can also be made to: 

 

 

     Pay to: Singapore Swim School

DBS Current Account: 0209016927

Bank Code 7171, Branch Code 020

Indicates Student Name and Class Timeslot

Take a photo shot & WhatsApp to Swim Admin Richmond 97250568

 

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"My kid aged 5 just started this Feb and is able to swim for short distance. I very happy with the coach Wilson."

- Angel,  Woodlands Blk 827Customer Rating

 

"My children aged 6 and 8 really enjoyed learning to swim  with Coach Robin. The coach let them play the water game at the last 10 min of every lessons."

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"Woodlands Swimming Complex is very convienence for me as it is very near to my flat. I'm 55 years old and started to learn swimming with Coach Catherine. She is very patience with us. Thank you Singapore Swim School."  

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"I'm really glad that the swim school do arrange make up lessons for my kids as we travel to Malaysia quite often. 5 Stars service indeed."

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"My kids, Mike and Jane have been learning with coach Wilson for nearly two months. I was really surprise that my kids can actually swim for short distance within such a short time. I will definitly recommend Singapore Swim School to my friends."  

- Kieth, Woodlands Blk 141 Customer Rating 

 

"Coach Larry is very good with children. My kids aged 5 and 6 can submerge their whole head into the water on the 1st lesson. Good Job Larry. I will definately introduce my friends' kid to Singapore Swim School."  

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