Frequently Asked Questions
1. Who to contact for any swimming
lesson enquiry or make up lessons?
Please contact via sms to our Admin Manager (Richmond - 97250568) for any make
up or any other matters.
Will there be awards certification for the student?
There will be swimming test or assessment conducted at least
twice a year for those students who are ready. Awards certificate will be issued to students who passed the test.
The swimming test is optional to students.
Is there a deposit required for newly registered student?
For newly registered or re-registered student, one month refundable
deposit is required. The refundable deposit will be used to offset the last 4 lessons fee. Student has to
inform the Admin Manager at least one month in advance if they decided to quit. There will be strictly no
4. What should I bring to my swimming lesson on the first
equipment needed when you arrive for your first lesson will be swim costume, goggles, swim cap and a kicking
board. You may purchase these swimming items from
us at a cheaper rate compared to the retail price outside.
Will there be swimming lessons during school exam periods or vacation?
The swimming lesson is only 1 hour per week and students are encourage not to stop to
long as it may affect the learning progress and preparation of the swimming Test. On the other hand, Singapore Swim
School will arrange make up for you if you decided not to come and inform us at least one day in
Are there swimming lesson on the Fifth week of the month?
Swimming lessons are only conducted in the 1st four weeks of the month. Usually there will be
no lesson on the fifth week (E.g. 29th, 30th and 31st of the month) unless informed by the swim
Will there be swimming lessons conducted on raining day?
During bad weather like heavy
rain, thunder or lightning, bad weather program will be carried out on dry land under the
shelter. Water safety knowledge, stretching exercises and basic lifesaving skills will be
taught to students. These knowledge and skills are parts of the Swimsafer
Exam Syllabus and will be tested during the swimming tests.
Are makeup available when student unable to attend the lesson due to any reason or
Singapore Swim School will try it’s best to arrange a makeup class
if student has informed us at least one day in advance. The makeup class timeslot may be conducted by a
different Swimming coach or arranged during School Holiday when most classes are available. Medical certificate is
required for replacement class if the student is not feeling well. There will be strictly no
refund or deduction of swimming lessons fee.
9. Are there any swimming lesson during
There will be no swimming lessons during Public holidays and any of
the days listed below. It will be counted as one lesson and no makeup is available.
- All Singapore Public Holidays
- Christmas Eve
- New Year Eve
- Chinese New Year Eve
- Chinese New Year day 1 up to the 5th day of lunar
10. Are your swimming instructor
All of our swimming instructors are either certified under Singapore Sports
Council or Singapore Swimming Teacher's Association. Singapore Swim Schools' swimming coaches are also
equipped with First Aid and CPR certification. The safeties of our students are of utmost importance to us.
11. What is the maximum number of students in a group
Each level of classes has its own limit so we can better work with students. The
Beginner Group classes are limited to between 8 and 10
12. How long does the whole swimming course
Usually, it takes 2 to 3 Years for a 7 years old kid to achieve Singapore Swim School Gold Awards. The learning
process varies from one student to the next. Those with natural abilities may learn more quickly than others. While
those who fear the water may take longer.
13. Where to get detail information and
Visit our website at www.singaporeswimschool.com or Facebook at www.facebook.com/SingaporeSwimSchool
When and how to make payment for the monthly swimming lessons fee?
Student has to pay the monthly swimming lessons fee on the 1st
week of the month before lesson start. Singapore Swim School encourages students to pay via the following
ATM transfer –
Sms to our Admin Manager with the picture of transaction slip upon
– Internet, Standing Instruction or Giro transfer to “Singapore Swim School”
bank account. Indicates your contact number, time slot and student name on the reference field column. Sms to our
Admin Manager upon transferred.
– Submit to Admin Manager on the 1st week of the month. Indicate “Singapore Swim
School” and write the time slot and name of student on the reverse side of
– Pay to Admin Manager on the
1st week of the
Please note that there will be an Admin fee of $5 late payment
surcharge imposed after 21st day of the month.
Cheque or Internet Transfer can also be made to:
Singapore Swim School
DBS Current Account:
Bank Code 7171, Branch Code
Name and Class Timeslot
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& WhatsApp to Swim Admin Richmond 97250568